Frequently Asked Questions

For All ordering methods: Online, Fax, Mail, Phone
All orders are shipped FOB from our Cumberland, RI warehouse. Freight charges are based on package weight and destination. Over sized and dimensional sized boxes are subject to additional charges. Shipping charges are billed at actual. The following guidelines provide approximate shipping charges:

Minimum Shipping Charge is $4.85

Approximate charge is 15% - 25% of order amount, but Freight charges are based on package weight and destination.

For approximate scheduled delivery of your order, please refer to our shipping map. For destinations not included on the map please call customer service for delivery and freight quotes.

On-line orders are UPS Ground shipping only. Any express orders must be placed over the phone.

If a product is out of stock, the item(s) will be noted on your packing slip with your shipped products

* Note: For Alaska and Hawaii orders please call.

The minimum for an online order is $50, though you may still process your order if it does not meet the minimum requirements for a $10 service charge.

Online orders are normally processed within 2-3 business days.

Orders placed on-line are not available for rush delivery. For rush delivery you must phone in your order or emailed to

The minimum for a phone order is $50, though you may still process your order if it does not meet the minimum requirements for a $10 service charge.

Within 2-3 business days of placing an order you will receive conformation via email an appropriate tracking number and expected delivery date for your order.

(Ex. Submitted order Friday, should ship following Wednesday.)

If you would like to track your order directly from UPS click here.
You can also contact UPS 1-800-742-5877 or visit: www.ups.com.

You may not add to an existing order. You must place a separate order.

For destinations not included on the shipping map in the Shipping Times section, please call customer service for delivery and freight quotes.

On-line orders are UPS Ground shipping only. Any express orders must be placed over the phone or emailed to

* Note: For Alaska and Hawaii orders please call.

Pick up orders can not be placed online. If you would like to place a pick up order please call 800-528-5599.

If you have a question on any product, please call customer service at 800-528-5599 or contact us and we will respond as soon as possible.

We do not accept P.O. Boxes as valid shipping addresses.

We ship our products almost anywhere in the world. The actual cost of shipping depends on the weight and size of the boxes in your order.

You can visit our web page and select the items you want.
Then select the shopping cart and copy and paste it into an email or an MS Word document.
Email a copy of the cart to and customer service will reply with your total amount including shipping.

Customers from overseas transfer money into our bank account and pre-pay the order before shipping. We also will accept PayPal funds to pre-pay from overseas as well.

Please include a complete shipping address with contact information.

* Note: For Alaska and Hawaii orders please call.

* Note: This includes Canada.

A gross = 144 pieces.

Licensed items are for amusement sale only. If you have any questions on ordering licensed items please call customer service at 800-528-5599.

If you would like to request images and you have a sales rep, please issue the request through them. If you do not have a sales rep please email your request to info@rinovelty.com, where it will be reviewed for approval.

You can view your order history for any orders that you have placed with us online.

If you set up a retail account you will be able to purchase items in minimum quantities only. If you set up a wholesale account you will be able to purchase items in half case and case quantities only.

In your account you may set up multiple shipping addresses for your orders to be shipped to.

TU = Tube.

Under the My Account tab there is a Lost Password link, you will then be prompted to enter your email address and a new password will be sent to you.

Check all of your junk and spam emails. If you have received any emails from Rhode Island Novelty in these folders please add us to your safe sender list. If you still have not received your password please email

Please email and we will update the email/user name on your account.