Returns
All return/refund requests must be reported within 20 business days from the receipt of your order. This is done via a phone conversation with our customer service department at 800-528-5599. At that time you'll be given important information (ex. restocking fees, return authorization numbers, return freight responsibilities, etc.) that is required for a successful return/refund. Please have as much information (complete merchandise totals & detailed return/refund reasons) available at the time of your phone call so we may process your request quickly.

Please also note at the time of your delivery, to be sure to check your packages for any damages. If damages occur and are not noted to your delivering driver, claims will be more difficult to process. This all also applies to missing packages.

Unreported (unauthorized) returns will not be accepted and may be refused by our warehouse.

Please also note at the time of your delivery, to be sure to check your packages for any damages. If damages occur and are not noted to your delivering driver, claims will be extremely difficult to process. This all also applies to missing packages.

Candy & Glow products are non-returnable due to the nature of these items.