Terms & Conditions of Rhode Island Novelty® (RINCO)
If you are planning to purchase any one item in a quanity of ten cases or
more, please call Corporate Sales at 800-435-3456 for special pricing.
Attention International Customers
For international orders please email inquires to
Shipping Information -
(For All ordering methods: Online, Fax, Mail, Phone)
All orders are shipped FOB from our Fall River, Mass warehouse.
On non-wholesale orders, less than 150 lbs. shipping charges are calculated
at check out. Any order exceeding 150 lbs. and all wholesale orders, freight
charges are based on package weight and destination. Over sized and dimensional
sized boxes are subject to additional charges from UPS. Shipping charges are
billed at actual.
For approximate shipping times please view our shipping map.
On-line orders are UPS Ground shipping only. Any express orders need to be
emailed to , or faxed to 800-448-1775.
If a product is out of stock, the item(s) will be noted on your packing slip with your shipped products.
All return/refund requests must be reported within 20 business days
from the receipt of your order. This is done via a phone conversation with
our customer service department at 800-528-5599. At that
time you'll be given important information (ex. restocking fees, return authorization
numbers, return freight responsibilities, etc.) that is required for
a successful return/refund. Please have as much information (complete merchandise
totals & detailed return/refund reasons) available at the time of your
phone call so we may process your request quickly.
Please also note at the time of your delivery, to be sure to check your packages
for any damages. If damages occur and are not noted to your delivering driver,
claims will be more difficult to process. This all also applies to missing
Candy & Glow products are non-returnable due to the nature of these items.
Product Specifications and Images
Due to circumstance beyond our control, packaging and color assortments may
vary. Also sizes in this site are approximate. We apologize for any typographical
errors you may encounter. Please report them to
Product Safety Warning
The merchandise in this site is not intended for use by children under 5 years of age.
Our licenses generally allow sales only to the amusement industry, and are
NOT for retail sale or personal use.
Image Request and Content
All Content on this web site, including without limitation all designs, information,
photographs, typefaces, graphics, products, sounds and computer codes (Content),
is the property of Rhode Island Novelty® or its licensors. Users may view,
download, print and store portions of the Content only as necessary to document,
engage in or contemplate transactions with Rhode Island Novelty,Inc.® Except
as expressly provided herein, you may not download, copy, reproduce, modify,
publish, distribute, transmit, transfer, or translate any of the Content without
first obtaining written permission from Rhode Island Novelty,Inc.®