- Call customer service - 800-528-5599 or 508-675-9400
- Email our returns department - [email protected]
- Fax our returns department - 800-448-1775
- Complete the RMA form here
What you’ll need:
- Order information (name, phone number, invoice and reason for return/refund request).
- The unit purchased (If sold by the dozen, return all twelve. If sold by a display, return the whole display.) Refunds will only be made for the full unit(s) returned.
* Our returns department will respond to your email, fax or online request within 3 business days.
Food, candy, glow items and personalized items are non-returnable.
Returns/Refund requests must be reported within 30 days from receipt of your order. RI Novelty reserves the right to deny any credit requested after 30 days.
Customers are responsible for all freight charges on any returns unless otherwise stated at the time of authorization. Customers are responsible for both inbound and outbound freight costs on any refused shipment.
RI Novelty reserves the right to refuse any unreported/unauthorized returns and any costs incurred by RI Novelty for such returns will be the responsibility of the customer.
All returned merchandise will be inspected upon receipt. If the reported issue is deemed to be invalid or misreported, a restocking charge may be applied and any return freight charges may be assessed to the customer. If a customer should return an item on their own, there will be a restocking fee.
Customer Service Department
Tel: 800-528-5599 or 508-675-9400